Click on the links below to view some Frequently Asked Questions (FAQs). If you cannot find the information you are looking for please contact us.
This page will be updated regularly as the ATE Buyer team receives enquiries.
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Should I attend ATE?
ATE offers Buyers the opportunity to:
- meet and conduct business with the best tourism operators in Australia at one event
- increase their knowledge and sales potential for Australia
- have over 50 appointments across a few dayas
- experience Australia through pre and post touring programs offered by the host state Tourism Western Australia and other states of Australia.
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Who will I meet at ATE?
If you have an appointment schedule you will receive allocated appointments with Australian tourism operators (Sellers). The exception to this rule is International Product Representation Companies and General Sales Agents who will be able to schedule appointments with Sellers during online messaging.
All Buyers will have the opportunity to meet with all Sellers, other Buyers, STOs and Tourism Australia staff during the appointment breaks and at the functions. Buyers may want to contact individuals prior to the event to set up an appointment time.
How can I obtain a list of attendees?
During preferencing, a list of Sellers will be available to view in your online application.
A copy of the Directory of Australian Sellers for the Eastern Module will be available for download from your online application in early June 2012.
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How do I apply for ATE?
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All Buyers who want to attend ATE must receive an invitation from Tourism Australia to attend as a Buyer before they submit an application. The invitation will include a username allowing the Buyer to make an application online. If you did not receive an invitation, contact your ATE Coordinator to find out if you are eligible to attend as a Buyer.
To apply, select ‘Buyer’ from the drop down menu in the top right corner and click on the 'New Application' button. Enter your username and password and proceed with your application. If you would like to retrieve a forgotten password visit the Customer Self Service website.
All applications must be completed and submitted online prior to Tuesday 14 February 2012. Buyers will receive confirmation of their acceptance within 14 days of submitting an application.
Click on the links below for an application help guide in the following languages:
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What is the difference between delegate passes?
Primary delegate
The primary point of contact for all email communications, who is on an appointment schedule. The primary delegate must attend the entire Eastern Module program. Each organisation must have at least one primary delegate.
Additional delegate
Must attend the entire program, but is not on an appointment schedule.
Day passes are not available for Buyer delegates.
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ATE appointment schedules and preferencing
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Who is eligible for an appointment schedule?
All Buyers are encouraged to have an individual appointment schedule. The following policies apply to the allocation of appointment schedules:
- A maximum of two delegates from the same company can share an appointment schedule.
- Buyer delegates representing first time companies at ATE must have their own appointment schedule.
- First time Buyer delegates (no matter whether the company has attended ATE previously) must have their own appointment schedule.
How does preferencing work?
The preferencing process for ATE 2012 requires Buyers to access their completed online application. Buyers and Sellers will need to select 100 organisations that they would most like to have an appointment with. After all Buyers and Sellers have listed their preferred organisations the data is processed through a specially designed computer system.
This complex system matches Buyer and Seller preferences based on mutual requests, the order in which the preferences are ranked (high, medium, low) and the availability of an appointment time for both parties.
As there are only a limited number of appointment times, it is not possible for the system to create an appointment for every preference listed by Sellers and Buyers. Once the appointment schedules are released, you can view any unfulfilled preferences by clicking the 'Print Reports' link in the 'Appointments & Messaging' tab in your online application.
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Key dates and deadlines
What do the key dates and deadlines mean?
By adhering to the ATE deadlines Buyers ensure they get the best out of their participation at ATE.
It is important that Buyers are aware of and adhere to the ATE key dates and deadlines. This will assist your participation as well as the organisation of ATE.
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Flights to ATE
Qantas is once again proud to be the major airline partner of the Australian Tourism Exchange. Limited tickets are available to Buyers for travel to Perth for ATE 2012. Please contact your local Qantas representative as soon as possible to secure your ticket.
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Can I pay now for ATE participation?
Payment for ATE 2012 can be made following receipt of an invoice. Invoices will be issued on Friday 30 March 2012 and you will have 21 days to finalise payment i.e. by Friday 20 April 2012. One invoice per application will be issued and will include the participation fees for all delegates attending.
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How can I update my organisation contact details if they are incorrect in the online application?
You may alter the details by using the drop down menu in the application details of your online application. Alternatively notify Tourism Australia of any changes in your contact information via My Details in the customer self service website.
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Privacy
Who do you distribute my information to?
To enable ATE to function in the best interests of both Buyers and Sellers, information you provide to Tourism Australia (such as name, position, company email and contact details) may be distributed to third parties attending or organising this event. Third parties include Sellers, so they can complete their preferences for appointment schedules.
The company contact and biographical information, as well as the delegate names and positions, will also be included in the Directory of Buyers, which will be available to all ATE Seller delegates. For further information view the terms and conditions.
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Attire - what should I wear?
Do I have to wear a business suit?
It is important that you represent your organisation in a professional manner when participating at ATE and the official functions. Business attire or a company uniform would be an appropriate style of dress for the event.
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How do I access past applications for my company?
- Access www.tradeevents.australia.com
- Enter your login and password. If you do not have a login and password you will need to request a login using this site.
- Click on 'My Applications'
- Click on the 'Event Status' drop down box and change the status to 'Completed'. Click 'Search'.
- You will now see all your company applications from previous Tourism Australia events. To view an application, click 'Review'.
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