Click on the headings below to view some helpful answers:
How do I search for a trade event (Events Calendar)?
You can easily search for and access information on trade events by using the Events Calendar. Access the calendar by using the tab at the top left of this screen.
The Events Calendar allows you to reduce your search using the filters at the top of the page. The results of your search will appear in a table in the lower half of the screen. To access information for a particular event, simply click on the event name.
What event information can I access?
Once you have found the event and clicked on the event name, use the tabs to the left hand side of the page to access the event details. Here you can refer to the 'Key Dates and Deadlines' tab to find out when your application is due, as well as the 'Selection Criteria' to understand how your application will be assessed. There are also a number of other information tabs and it is recommended that you read all information before proceeding with an application.
Hint: Event information is generally available about 3 to 4 months prior to the event start date. If you are unable to click on the event name, you will need to re-visit the website closer to the event date. Some events listed in the calendar are there for information only and you will not be able to apply for these events.
How can I obtain a username and password and login to the website?
Tourism Australia has just launched a fantastic new customer self service website which allows you, as the customer, to
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Change your password to the Trade Events Online website; |
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Have a password reminder sent to you if you have forgotten your login details; |
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Request a login for the Trade Events Online website if you don't already have one; and |
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View existing contact details for your organisation and request for them to be changed |
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Once you have been issued with login details, simply use the 'Login' button to the top right of this page. This will allow you to complete an application for an event and also view any previous event applications for your company.
How can I sign up to receive email updates for Trade Events?
How do I start an application to attend an event?
To access the application pages for an event, you are required to login to the website by clicking the 'Login' button to the top right of this page. To find the event that you want to apply for, access the Events Calendar and click on the event name. You will now notice a 'New Application' button to the top right of the page. If this button is not there then the application pages for the event you are searching are not available.
Before clicking the application tab, you may need to specify the type of application that you wish to submit. This is done through the 'Apply as a:' drop down. In some cases, there will only be one application option available. To understand the difference between each application type, refer to the Trade Events Definitions.
What do the application pages mean and how is the information used?
Organisation details: The information that you provide on this page is used as follows:
- Organisation details including address, phone, fax, email and website details will be published in the event collateral.
- Your invoice will be sent to the address that you supply in this screen.
- The application name that you supply will be used in all event collateral. The name will also be printed onto the fascia of your booth where applicable.
- Other information that you supply on this page will be used for assessment purposes. You must supply full details of your public liability insurance for your application to be considered.
Click here to view a help guide to writing your company biography.
Activity details: This page of your application is extremely important as your eligibility for the event will depend on the information you supply here. Applications are assessed against the Trade Events Selection Criteria. The criteria are event specific and you can access this via the event information pages.
In particular we recommend that you concentrate on the answers you provide to the following two activity questions. Assume that we know nothing about your product. Remember that you are selling yourself for a place at the event.
1. Provide as much detail about how your product or service is made available in the market
- Include details of any wholesale/retail programs, internet promotions or ITO programs with which you are involved.
- Explain how you are working with your STO and ATEC to make your product available.
2. Provide as much detail about your international marketing activities in relation to this market.
- Provide details of the trade events and/or product workshops that you have been involved in.
- Outline the frequency of sales trips to the market.
- List the wholesalers/retail agents with whom you currently have business or are otherwise affiliated.
- List the wholesalers that you are brochured with.
- Include any new media/public relations initiatives.
Hint: To maximise your use of the activities screen, please provide as much detail as you can regarding your current activities within the market. Please use specific names of the events/campaigns that you have participated in and the wholesalers with which you are affiliated.
Products: This page will list all the participation options which are available to request for the event. For all events you will be required to request a 
primary delegate. Depending on the event, you may also be required to request a 
booth and 
schedule. To understand the difference between each product type, refer to the Trade Events Definitions.
To request products for the event, simply enter a number into the quantity field. Please take note of any instructions on the page which refer to the maximum number of products that are available for request. Once you have filled out your requests, you must hit the 'Submit Requests' button at the bottom right of the screen.
Delegate details: Here you are required to add the details for each delegate that you have requested. Simply click the 'Add Delegate' link for each line item and add the details. The email address that you select for primary delegate requests will be used for important event correspondence. Please enter a current and valid address into this field.
How do I complete and submit my application?
Once you have completed all application pages, you will be taken to a summary screen. To submit your application simply click the 'Submit Application' link to the top right of the page. If your application is incomplete, the system will direct you to the missing details before allowing you to submit.
You must submit your application before the closing deadline to be considered for the event.
What happens after I submit my application?
All applications that you submit through the Trade Events website are subject to assessment against the event selection criteria. Please refer to the event information to access a copy of the selection criteria. As a result of the assessment, your application is subject to three scenarios. You will be sent a 'notification of assessment' email which will advise of your application status:
Offered: Your application has qualified against the selection criteria and you have been offered a place at the event.
Waitlisted: Your application has not qualified in the first round of assessment. The company has been placed on a waitlist and will be re-assessed if space becomes available. Companies may be waitlisted for a number of reasons which relate to the selection criteria and event terms and conditions. For examples of waitlist reasons, click here.
Declined: Your company has not qualified for the event as it has not met one or more of the selection criteria. For examples of decline reasons, click here.
How do I accept my offer to attend?
When you are offered a place at a trade event, you will be sent a set of instructions for accepting your application online.
What happens after I have accepted?
After you have accepted an offer to attend an event, the following steps will proceed:
- You will be sent an invoice for the participation fee. It is important that you adhere to the payment terms outlined on the invoice. It is also extremely important that you note down the dates for which cancellation fees will apply. This can be found in the event information.
- You will be sent email updates from Tourism Australia in regards to the processes for the event. This may include preferencing, email messaging, booth allocations, final briefing notes etc.
Important: All event correspondence will be sent to the primary delegate email address which you supply in your event application.
Who can I contact if I have questions regarding a Trade Event?
If your question relates to a specific event, you will need to contact the Tourism Australia Event Coordinator with any questions you may have. The contact details for the Event Coordinator can be found under the 'Contact Us' page in the event information.
If your question is a general Trade Events enquiry or relates to an event that you cannot locate in the events calendar, simply direct your query to tradeevents@tourism.australia.com for a prompt response.
How can I cancel a Trade Events application?
All cancellations for Trade Events must be confirmed in writing to your Event Coordinator. Cancellation fees apply regardless of whether the participation fee has been paid.
